Frequently Asked Questions
Find answers to the most common questions about ordering, payment, delivery, returns, and support.
You can place an order directly through our website by adding products to your cart and completing the checkout process.
We accept Cash on Delivery (COD) and other payment methods available on the checkout page.
Delivery inside Dhaka usually takes 1–3 working days, while deliveries outside Dhaka may take 2–5 working days.
Yes. Orders can be cancelled before they are shipped. Please contact our customer support team as soon as possible.
Yes. Eligible products can be returned according to our Return & Refund Policy.
Our customer support team will assist you with order tracking and delivery updates.
Please contact us within 3 days of receiving the product with relevant details and photos, if applicable.